Boston Pizza

Reviews about Boston Pizza

• 1 / 5

  By Marc Dobie
  terrible service, rude staff, dirty glasses, cold food
  January 13, 2017
• 5 / 5

  By Hartej Sandhu
  Good service with smile. Good food with large quantities
  December 24, 2016
• 1 / 5

  By Blaine McCrea
  It was a holiday weekend, we expected the service to be slow. We were quoted 10-15 minute wait as they needed a spot to open up for our group (4 a, 3 k).
  
  The restaurant was not quite full and we could have pushed together a few tables but they didn't want to seat us in a specific servers area so we waited. Our server was slow to take our drink and food orders, and rude when I asked to substitute the regular chicken fingers for the gross baked ones they have for the kids meals as my kids don't like them. I've never had an issue at any other BP's when I requested the same swap and said so, and she insisted she would have to check but never returned to say yes or no.
  
  Our order mostly arrived in 2 trips over a span of 5 minutes, so half of our table was awkwardly eating while the rest of us waited. Then the order with the chicken fingers was apparently picked up and brought to another table by a different waitress so they had to make a new plate for my 3 year old. She was relatively content to wait as we offered her food from our plates that she would like, and they did bring out the fries for her meal right away.
  
  When the chicken fingers finally arrived, I noticed they were super light in colour, and as I cut it up for my daughter, I noticed why. They were raw inside. Not undercooked, raw. Thawed is more of a better description than even lightly cooked. See photo.
  
  I had to flag down the server who was avoiding eye contact and she blamed it on the kitchen saying that she thought they must have thought we wanted the regular chicken but baked.
  
  I used to work in a kitchen and stuff this this is NOT OKAY. Even if an inexperienced cook made those chicken fingers, not one other cook or even a server noticed how lightly golden the normally fairly dark brown chicken fingers were. Knowing it was for a kid should have sparked SOMEONE to say wait, those don't look right and have them checked.
  
  If my three year old had insisted on her food not being cut up, this could have turned out in a much different manner.
  
  Most of the rest of the food was good, but my steak - visible in the picture - was barely rare, let alone the medium rare I had asked for. When it was time to go, we had to flag down a random employee to ask for to go containers as our server was nowhere to be found.
  
  At one point in the meal, a kids chocolate milk had been placed on our table when no one had ordered it, and it took us over 10 minutes to inform the server. She picked it up, realized it was meant for the next table, and brought it back to the kitchen as far as I know.
  
  I'm glad we don't live in Drumheller so we don't have to consider whether or not we would return, but if are even in town again, it's a no.
  November 20, 2016
• 1 / 5

  By W W
  Not recommended to eat here we went there and they had no pizzas and the hostess was rude! Never recommend and other foods just straight up rude so don't waste your time here.
  October 29, 2016
• 3 / 5

  By sandy ilott
  Lasagna was horrible. Garlic toast cold and hard as rock. Service was poor. But everything else we had was great
  August 10, 2016